PBX & Voice Systems

Ward was involved with three large PBX designs and installations at Convention centres in Hong Kong and Singapore and also at a large mixed-use development in Dubai. In 2013/2014, Ward developed and ran an IP-PBX tender for the Government of Jamaica in upgrading the local and island wide voice networks for the Airport Authority. This included the main airport in Kingston and WAN links to 4 more airports across the island nation . Ward understands all the minutiae of voice feature builds, most of which today are software based.  However, the features that are supported and implemented today in software must be accurately described and documented, especially in the submissions, as each manufacturer feature set is different.

Although everyone today depends on their cell phone, there are still many critical business and life-safety implications of PBX and Voice System design. For example, we need to implement E911 functionality into these systems, especially in hotels. Enhanced 911 functionality maps a specific room to the Public Safety Answering Point (PSAP).  In this way a guest in distress just needs to pick up the phone and dial 911 and the call goes to the PSAP with the Hotel address and the room number.  

Another engineered feature is Automatic Call Distribution (ACD) which is used for the Operator/Agent pool to deliver skills-based routing.  We often need to deliver a dialplan for over 1000 voice terminals at each Hotel.